- Tel: +011-24305939
- vidya[dot]kosh[at]nic[dot]in
Description
Generative AI is revolutionizing how governments serve their citizens promising a paradigm shift in public service delivery From personalized citizen assistance available to streamlined administrative processes the technology offers unprecedented opportunities for efficient accessible and responsive governance However beneath this transformative potential lie critical challenges digital divides threatening equity privacy concerns and the complex balance between automation and human touch in public services This lecture explores how governments can harness generative AIs capabilities while navigating its pitfalls ultimately reimagining the relationship between citizens and state in the digital age Realworld examples and emerging best practices will be discussed
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